Terms of Service

Introduction

Welcome to Dija. These terms (the ‘Terms’) apply when you order items either from www.dijanow.com or any of our mobile applications (the ‘Platform’).

Our Platform and the ability to purchase items is in part powered by a third party e-commerce provider, Shopify Inc. Their terms of Service also apply when you use our Platform. You can read these terms https://www.shopify.com/legal/terms (‘Shopify Terms of Service’).

Please read these Terms and the Shopify Terms of Service carefully, as by setting up an account with us, you confirm you accept these Terms and the Shopify Terms of Service. If you do not agree with these Terms or the Shopify Terms of Service, please do not use our services.

As a consumer you have certain legal rights. You can find out more about these legal rights at https://www.citizensadvice.org.uk/consumer/. These Terms apply in addition to your legal rights, and are not intended to replace them.

About us

Dija is operated by Godija Ltd, a company registered in England and Wales and whose registered office is at 5 New Street Square, London, EC4A 3TW. Our company registration number is 13039277, our VAT number is GB364907864. You can contact us at support@dijanow.com. In these Terms we are referred to as ‘Dija’, ‘we’, ‘us’ ‘our’.

What we do

Dija allows you to order groceries and everyday household items for delivery and aim to deliver these to you within 10 minutes. Our service operating hours may vary depending on your location and the day of the week. Please refer to the Platform on the day you wish to order for the specific hours we are operating in your area at that time. You will not be able to order items for delivery if we are not operating at the time you wish to order.

Account

You need to set up a Dija account on our Platform to place an order with us. You will need to set up a secure password, and also provide us with details such as your name and address.

Please keep your password and account details secure. If another person uses these details to access your account, you will be responsible to pay for any items they order. You must inform us immediately if you become aware of any unauthorised access to your account. Dija is not responsible for any losses you suffer, unless the person accessed your account because we did not keep your account secure.

We may suspend access or terminate your account if there is any type of suspicious activity or for any other reasonable reason. This includes but is not limited to: if we suspect someone else is using your account; if we believe you are mistreating our riders; or if you are claiming refunds for which you are not entitled.

Orders

When you place an order on our Platform, you submit an offer to purchase the items. We will then notify you and send you an order confirmation. Please note that an order confirmation from us does not constitute our acceptance of your order. A contract will only be formed for the supply of the items once we notify you the items have been dispatched.

All items ordered by you on the Platform are subject to availability. If an item is not available, we may contact you to offer you alternatives.

We reserve the right to change any minimum order values required from time to time. You will be notified of any minimum order value before checkout or payment.

To ensure availability of all our products we may limit the number of items you can purchase.

Cancellations

If you wish to cancel an order before a dispatch notice from us has been sent to you please contact us immediately by support@dijanow.com. If you cancel any order after it has been dispatched you will be charged for delivery. Prior to dispatch, Dija may notify you that your order has been cancelled in whole or in part at any time. You will not be charged for any orders cancelled by us.

Delivery

You must be available to accept delivery from the time you place the order. Please note adverse weather conditions, traffic, or other events outside of our reasonable control may result in orders being delivered late or cancelled by us. We will try to make things right if this happens but any actions we take in relation to late or cancelled deliveries are at our discretion.

Please note that once your order has been confirmed by us it is not possible to change the delivery address. We will only make deliveries for age restricted products when an appropriate person is able to receive the delivery and appropriate evidence of your age is provided. We may allow you to provide a note for your delivery rider, but we do not guarantee any instructions you provide will be followed. If you instruct us to leave your order unattended at the delivery address we have full discretion to decide whether to follow that instruction or not. We will not leave age restricted items unattended. If we do leave an order unattended, we will have no liability in respect of those order items.

You will still be charged for the items and the delivery fee if we are unable to deliver the items to you and it is your fault. This may include but is not limited to: you not answering the door, providing the wrong address, or you not being able to provide evidence of your age for any age restricted products.

Due to delivery constraints, we may be required to impose a limit on the items and/or quantities of items in your order. Alternatively we may send your order in multiple deliveries.

Our delivery charges may vary from time to time. You will be advised of the delivery charge for your order before checkout and payment.

Promotions

We may from time to time offer promotions or discounts on items via our Platform. These offers are made at our discretion and they are subject to change or be removed at any time.

Payments

Our prices include VAT. We reserve the right to change our prices, either for items or delivery, at any time. Prices will be confirmed to you prior to checkout and before you pay. No changes we make will affect existing confirmed orders (unless there has been an obvious pricing mistake). We may from time to time operate dynamic pricing and so pricing may change whilst you are browsing.

Payment is made by credit or debit card via our third party payment processor, Shopify, Inc. Payment may also be made by Dija vouchers or account credits (subject to any applicable terms).

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

Something wrong with the items?

The items you receive from us should be of satisfactory quality and must comply with any specific requirements we tell you about as part of the item description on the Platform. If you do not believe this is the case please contact us at support@dijanow.com. We may ask you to send us a photograph showing us the problem. Unless we have reasonable cause to believe the problem with the item was caused after delivery by us, we will provide a refund or account credit in respect of the affected item, and the costs of the delivery if the whole order was affected. In any event, our liability to you is limited to the total cost of the order and the delivery charge. When assessing whether a refund is due we may take relevant factors into account such as your account history.

Refunds

You have a legal right to cancel the contract for any non-perishable items ordered via our Platform provided you notify us within 14 days of the date of your delivery and providing you have not unreasonably or unnecessarily handled or damaged the items or their packaging. Please contact us at support@dijanow.com and we will advise you of the return address. You are responsible for the cost of packaging the items appropriately and returning the items to us.

Following receipt by us of the returned items we will credit you within 30 days via the payment card you used for the purchase.

Restricted Items

Certain items are age restricted by law. These items can only be sold to persons aged 18 and over. By placing an order for an age restricted item (such as alcohol, cigarettes, knives, gas, razors, solvents) you confirm you are at least 18 years old. The person collecting the delivery may, if they look under the age of 25, be asked to provide proof of their age. We may refuse delivery of the item if you are unable to provide a valid photo ID. Riders may also refuse to sell alcohol to any person who is, or appears to be, under the influence of alcohol or drugs.

Orders involving alcohol may only be made during licensing hours.

You can only add a maximum of two analgesic (pain relief) items to your order.

Product information

Whilst we have taken reasonable steps to depict items on the Platform as accurately as possible through the photographs and other images featured on the Platform, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a item when you receive it.

Personal Data

We will process your personal data in accordance with our Privacy Policy.

Liability

We will not be in breach of these Terms as a result of any delay or failure in the performance of our obligations due to a cause or circumstance beyond our reasonable control.

We are not the manufacturer or producer of items sold on our Platform. While we try to ensure that product information on our Platform is correct, manufacturers may alter their product information. You should always read the labels, warnings and instructions provided with any products before using or consuming them and not rely on the information presented on our Platform.

Our maximum liability to you arising out of any order made using our Platform shall be limited to the total value of the order as stated on your receipt. Nothing in these Terms will restrict our liability for death or personal injury resulting from our gross negligence, fraudulent misrepresentation, for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded, or for any other liability that, by law, may not be limited or excluded.

Other Terms

We may change these Terms from time to time, and if we make any changes which affect your rights in relation to these Terms we will notify you.

If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person delays enforcing it, or waives their right to enforce it at any time. If a court of authority decides a term is illegal or invalid, the rest of the Terms will be unaffected and will remain in force.

These Terms are governed by English law and you can bring legal proceedings in the English courts.